Before a lender can take your reverse mortgage application, you need a session with one of the HUD approved reverse mortgage counselors. The counselor doesn't sell loans and gains nothing from the one you pick. The fee typically runs about $125, and you're free to pick any approved agency, even one in a different state that counsels over the phone.
- What it costs: usually about $125
- When you do it: before a lender can accept your application
- Who has to be there: you, a spouse who isn't on the loan, and anyone else who owns the home
- Age requirement: the youngest person borrowing has to be 62 or older
Who needs to be counseled, and when
This requirement comes from federal regulation 24 CFR 206.41. It applies to the HECM, the federally insured reverse mortgage that most people are talking about when they use the term. At least one borrower, the youngest, has to be 62 or older.
The regulation says the lender must give you the names of HUD-approved HECM counselors at your first contact. Your counseling session then needs to be done before the lender is allowed to accept your application. Everyone with an ownership interest joins in: you, a spouse who won't be a borrower, and anyone else who owns the home.
What topics does the counselor cover?
You'll cover 4 key areas in the session: the loan's costs, the payments you're still responsible for, what becomes of a spouse once you pass away, and other options for getting money out of your home.
When it comes to costs, expect to hear the main numbers. According to the Consumer Financial Protection Bureau, upfront mortgage insurance runs 2% of the home value HUD recognizes, plus a yearly fee equal to 0.5% of the amount you owe. The origination fee, what the lender charges to set the loan up, is capped by federal rule at 2% on the first $200,000 of the home's value plus 1% on anything above that, with a $2,500 floor and a $6,000 ceiling.
Picking the agency and covering the fee
The choice of counseling agency belongs to you, not your lender. That's important, since the counselor has nothing to gain from whatever loan you end up with and doesn't sell loans at all.
Expect to pay around $125 in most cases. Should you move forward with the loan, that fee can come out of the loan proceeds at closing.
Finding reverse mortgage counseling in your state
The numbers below cover every agency office HUD lists for reverse mortgage counseling, drawn from HUD's housing counseling agency search. Because plenty of agencies counsel by phone, they can work with you no matter where you live, so the offices in your state aren't your only option.
- 17 agencies: California
- 16 agencies: Florida
- 14 agencies: New York
- 9 agencies: Illinois, Texas
- 8 agencies: Georgia, Minnesota, North Carolina
- 6 agencies: Colorado, Massachusetts, Virginia
- 5 agencies: Arizona, Maryland, New Jersey, Oregon, Pennsylvania
- 4 agencies: Idaho, Michigan, Ohio, Wisconsin
- 3 agencies: Missouri, Montana, South Carolina, Utah, Washington
- 2 agencies: Arkansas, District of Columbia, Nevada, Tennessee, West Virginia
- 1 agency: Alabama, Connecticut, Indiana, Iowa, Kansas, Maine, New Mexico, Oklahoma, South Dakota, Wyoming
- Phone counseling only: Alaska, Delaware, Hawaii, Kentucky, Louisiana, Mississippi, Nebraska, New Hampshire, North Dakota, Rhode Island, Vermont
Alabama 1 agency
United Way of Central Alabama, Inc. Birmingham, 205-458-8950 in person, by phone, by video. English. Website Alaska no office, phone counseling only
No HUD-approved agency has a reverse mortgage counseling office in Alaska. Call any agency in another state that counsels by phone, or search HUD's agency list. State rules: reverse mortgage in Alaska.
Arizona 5 agencies
credit.org - Goodyear, AZ Branch Goodyear, 800-431-8157 in person, by phone, by video. English, Spanish. Website Administration of Resources and Choices (ARC) Phoenix, 602-374-2226 in person, by phone. English, Spanish. Website Take Charge America Phoenix, 866-987-2008 in person, by phone. English, Spanish Take Charge America- El Centro Phoenix, 866-987-2008 in person, by phone. English, Spanish Administration of Resources and Choices (ARC) Tucson, 520-623-9383 in person, by phone, by video. English, Spanish. Website Arkansas 2 agencies
Credit Counseling of Arkansas - Bentonville Bentonville, 479-521-8877 in person, by phone. English, Spanish. Website Credit Counseling of Arkansas Fayetteville, 479-521-8877 in person, by phone. English, Spanish. Website California 17 agencies
NID-HCA Riverside / San Bernardino County Moreno Valley, 951-399-4538 in person, by phone. English. Website credit.org - National City National City, 800-431-8157 in person, by phone. English, Spanish. Website Nid-Housing Counseling Agency (NID-HCA) Oakland, 510-268-9792 in person, by phone, by video. Creole, English, Spanish. Website Inland Fair Housing and Mediation Board Ontario, 800-321-0911 in person, by phone, by video. English, Spanish. Website NHS OF ORANGE COUNTY dba NEIGHBORWORKS ORANGE COUNTY Orange, 714-409-3444 in person, by phone. English, Spanish, Vietnamese. Website Neighborhood Partnership Housing Services, Inc. Rancho Cucamonga, 909-988-5979 in person, by phone, by video. English, Spanish. Website Carolyn E. Wylie Center for Children, Youth and Families Riverside, 951-683-5193 by phone, by video. English, Spanish Sacramento Neighborhood Housing Services Inc. aka Formally Known As Neighborworks Homeownership Center Sacramento Region Sacramento, 916-452-5356 in person, by phone, by video. English, Spanish. Website Inland Empire Resource Center San Bernardino, 909-887-8700 in person, by phone, by video. English, Spanish. Website Balance - San Francisco San Francisco, 800-777-7526 in person, by phone, by video. English. Website Balance-Sf 3rd Street San Francisco, 888-456-2227 in person, by phone, by video. Chinese Mandarin, English, Russian, Spanish. Website Project Sentinel Santa Clara, 408-470-3730 in person, by phone, by video. English Colorado 6 agencies
City of Aurora Community Development Division Aurora, 303-739-7900 in person, by phone, by video. English, Spanish Northeast Denver Housing Center Denver, 303-399-9337 in person, by phone, by video. English Housing Solutions for the Southwest Durango, 970-259-1086 in person, by phone. English. Website Neighbor To Neighbor Fort Collins, 970-484-7498 in person, by phone, by video. English, Spanish. Website Boulder County Housing & Human Services, aka Boulder County Personal Finance Program Longmont, 720-564-2279 in person, by phone, by video. English, Spanish. Website Connecticut 1 agency
Neighborhood Housing Services of New Haven New Haven, 203-562-0598 in person, by phone, by video. English, Spanish. Website Delaware no office, phone counseling only
No HUD-approved agency has a reverse mortgage counseling office in Delaware. Call any agency in another state that counsels by phone, or search HUD's agency list. State rules: reverse mortgage in Delaware.
District of Columbia 2 agencies
Housing Counseling Services, Incorporated (HSC,INC.) Washington, 202-667-7006 in person, by phone, by video. Chinese Mandarin, English, Farsi, French, Portuguese, Spanish. Website Marshall Heights Community Development Organization Washington, 202-396-1200 in person. English. Website Florida 16 agencies
Consumer Credit and Budget Counseling, dba National Foundation for Debt Management Clearwater, 866-395-5769 in person, by phone. English, Spanish. Website Real Estate, Education and Community Housing, Inc. Doral, 786-260-6821 in person, by phone, by video. Creole, English, Spanish. Website H.E.L.P. Community Development Corp. Eatonville, 407-628-4832 in person, by phone, by video. Creole, English, Spanish Real Estate Education and Community Housing Fort Lauderdale, 954-546-0844 ext. 3000 by phone. English, Spanish. Website Debt Management Credit Counseling Corp Fort Lauderdale, 866-724-3328 in person, by phone. Creole, English, Spanish credit.org - Jacksonville, FL Branch Jacksonville, 800-431-8157 by phone, by video. English, Spanish. Website Trinity Empowerment Consortium, Inc. Miami, 305-248-4553 in person, by phone, by video. English Greenpath Financial Wellness Orlando, 813-374-2251 in person, by phone. English, Spanish. Website Consolidated Credit Solutions, Inc. Plantation, 800-435-2261 in person, by phone, by video. Creole, English, Spanish. Website Housing Partnership, Inc. Riviera Beach, 561-841-3500 in person, by phone, by video. Creole, English, Spanish. Website Real Estate Education and Community Housing, Inc. Tampa, 561-491-1670 in person, by phone, by video. English, Spanish. Website Credit Card Mgmt Svcs, Inc. dba ReverseMortgageHelper.org and DebtHelper.com West Palm Beach, 561-472-8000 in person, by phone. English, Spanish. Website Real Estate, Education and Community Housing, Inc. West Palm Beach, 561-491-1670 by phone, by video. Creole, English, Spanish. Website Urban League of Palm Beach County, Inc. West Palm Beach, 561-833-1461 in person, by phone. English, Spanish. Website Georgia 8 agencies
Morningstar Urban Development, Inc. Decatur, 770-492-4037 in person, by phone, by video. English. Website NID-HCA Atlanta Metro Regional Office Riverdale, 770-472-3756 in person, by phone. English. Website CCCS of the Savannah Area, Inc. - Statesboro Branch Statesboro, 912-691-2227 in person, by phone. English. Website CCCS of the Savannah Area, Inc. Savannah, 912-691-2227 by phone, by video. English, Spanish credit.org - Savannah, GA Branch Savannah, 800-431-8157 by phone, by video. English, Spanish. Website Hawaii no office, phone counseling only
No HUD-approved agency has a reverse mortgage counseling office in Hawaii. Call any agency in another state that counsels by phone, or search HUD's agency list. State rules: reverse mortgage in Hawaii.
Idaho 4 agencies
Idaho Housing and Finance Association Boise, 877-695-2655 in person, by phone, by video. English, Spanish. Website Debt Reduction Services, Inc. dba Money Fit Boise, 877-688-3328 in person, by phone, by video. English, Spanish Idaho Housing and Finance Association Boise, 877-695-2655 in person, by phone, by video. English, French, Spanish. Website Pocatello Neighborhood Housing Services, Inc. dba Neighborworks Pocatello Pocatello, 208-232-9468 in person, by phone, by video. English. Website Illinois 9 agencies
credit.org - Chicago Branch Chicago, 800-431-8157 by phone, by video. English, Spanish. Website Neighborhood Housing Services of Chicago Chicago, 773-329-4010 in person, by phone, by video. English, Spanish. Website Restoration America, Inc. Crystal Lake, 847-783-0232 in person, by phone. English, Spanish. Website Open Communities Evanston, 847-501-5760 in person, by phone, by video. English, Spanish. Website South Suburban Housing Center Homewood, 708-957-4674 in person, by phone, by video. English Will County Center for Community Concerns Joliet, 815-722-0722 in person, by phone, by video. English, Spanish. Website Housing Opportunity Development Corporation Skokie, 847-564-2900 in person, by phone, by video. English Dupage Homeownership Center, Inc. dba H.O.M.E. Dupage, Inc. Wheaton, 630-260-2500 in person, by phone, by video. English, Spanish. Website Consumer Credit Counseling Services of Northern Illinois Woodstock, 815-338-5757 in person, by phone, by video. English, Spanish. Website Indiana 1 agency
LAFAYETTE NEIGHBORHOOD HOUSING SERVICES, INC dba HOMESTEAD RESOURCES Lafayette, 765-423-1284 in person, by phone, by video. English Iowa 1 agency
CCCS of Rochester-Northeastern Iowa Waterloo, 800-714-4388 in person, by phone, by video. English, Spanish Kansas 1 agency
Cambridge Credit Counseling Corporation - Wichita Branch Wichita, 800-757-1788 in person, by phone, by video. English. Website Kentucky no office, phone counseling only
No HUD-approved agency has a reverse mortgage counseling office in Kentucky. Call any agency in another state that counsels by phone, or search HUD's agency list. State rules: reverse mortgage in Kentucky.
Louisiana no office, phone counseling only
No HUD-approved agency has a reverse mortgage counseling office in Louisiana. Call any agency in another state that counsels by phone, or search HUD's agency list. State rules: reverse mortgage in Louisiana.
Maine 1 agency
Coastal Enterprises, Incorporated Brunswick, 207-517-9877 in person, by phone. English, Spanish. Website Maryland 5 agencies
credit.org - Maryland Branch Baltimore, 800-431-8157 by phone, by video. English, Spanish. Website Druid Heights Community Development Corp. Baltimore, 410-523-1350 in person, by phone, by video. English. Website Harford County, Maryland Bel Air, 410-638-3045 in person, by phone, by video. English Cecil County Housing Agency Elkton, 410-996-5245 in person, by phone, by video. English Massachusetts 6 agencies
Cambridge Credit Counseling Corporation Agawam, 800-757-1788 in person, by phone, by video. English, Polish, Spanish. Website Neighborhood Housing Services of the South Shore dba Neighborworks Housing Solutions Quincy, 617-770-2227 in person, by phone. English. Website Community Service Network, Inc. Stoneham, 781-438-9254 in person, by phone, by video. English. Website Credit Card Mgmt Svcs, Inc. d/b/a DebtHelper.com Woburn, 561-472-8000 in person, by phone. English, Spanish. Website Michigan 4 agencies
Greenpath Financial Wellness Farmington Hills, 800-550-1961 by phone. English, Spanish. Website Oakland Livingston Human Service Agency Pontiac, 248-209-2600 in person. English, Spanish. Website Minnesota 8 agencies
Lutheran Social Service of Minnesota Brainerd, 888-577-2227 in person, by phone, by video. English. Website Lutheran Social Service of Minnesota Duluth, 218-529-2227 in person, by phone, by video. English. Website Lutheran Social Service of Minnesota Mankato, 218-529-2227 in person, by phone, by video. English. Website Lutheran Social Service of Minnesota Minneapolis, 888-577-2227 in person, by phone, by video. English. Website Navicore Solutions-Roseville, MN Roseville, 866-472-4557 in person, by phone. English, Spanish. Website Lutheran Social Services/Cccs of Duluth Saint Cloud, 888-577-2227 in person, by phone, by video. English. Website Lutheran Social Service of Minnesota Willmar, 888-577-2227 in person, by phone. English. Website Washington County Community Development Agency Woodbury, 651-202-2822 in person, by phone. English. Website Mississippi no office, phone counseling only
No HUD-approved agency has a reverse mortgage counseling office in Mississippi. Call any agency in another state that counsels by phone, or search HUD's agency list. State rules: reverse mortgage in Mississippi.
Missouri 3 agencies
Credit & Homeownership Empowerment Services, Inc. Kansas City, 816-533-7417 in person, by phone, by video. English, Spanish. Website Housing Options Provided for the Elderly (H.O.P.E) Saint Louis, 844-432-6467 by phone, by video. English. Website Cambridge Credit Counseling Corporation - Springfield Branch Springfield, 417-889-7474 in person, by phone, by video. English, Polish, Spanish. Website Montana 3 agencies
Headwaters RC&D Area, Inc. Butte, 406-533-6784 in person, by phone, by video. English Neighborworks Great Falls Great Falls, 406-761-5861 in person, by phone, by video. English Rural Dynamics, Inc. dba CCCS of MT Great Falls, 406-403-8162 in person, by phone, by video. English. Website Nebraska no office, phone counseling only
No HUD-approved agency has a reverse mortgage counseling office in Nebraska. Call any agency in another state that counsels by phone, or search HUD's agency list. State rules: reverse mortgage in Nebraska.
Nevada 2 agencies
credit.org - Henderson Branch Henderson, 800-431-8157 by phone, by video. English, Spanish. Website Neighborhood Housing Services of Southern Nevada North Las Vegas, 702-649-0998 in person, by phone, by video. English, Spanish. Website New Hampshire no office, phone counseling only
No HUD-approved agency has a reverse mortgage counseling office in New Hampshire. Call any agency in another state that counsels by phone, or search HUD's agency list. State rules: reverse mortgage in New Hampshire.
New Jersey 5 agencies
Affordable Housing Alliance, Inc. Eatontown, 732-389-2958 in person, by phone. Czech, English, Polish, Russian, Spanish. Website County of Bergen, Department of Human Services, Division of Senior Services Hackensack, 201-336-7400 by phone. English. Website Navicore Solutions - Manalapan, NJ Manalapan, 732-409-6281 in person, by phone. English, Spanish. Website credit.org - New Jersey Branch Roseland, 800-431-8157 in person, by phone. English, Spanish. Website New Mexico 1 agency
Santa Fe Community Housing Trust Santa Fe, 505-989-3960 in person, by phone, by video. English, Spanish New York 14 agencies
Neighborhood Housing Services of Brooklyn CDC, Inc. Brooklyn, 718-469-4679 in person, by phone, by video. English. Website Belmont Housing Resources for WNY, Incorporated Buffalo, 716-884-7791 in person, by phone. ASL, English, German, Russian, Spanish. Website Putnam County Housing Corporation Carmel, 845-225-8493 by phone. English, Polish, Spanish. Website Family and Children's Association Garden City, 516-485-3425 ext. 2325 in person. English, Spanish. Website Cambridge Credit Counseling Corporation - New York Branch Hawthorne, 888-656-4396 English, Polish, Spanish. Website COMMUNITY DEVELOPMENT CORPORATION OF LONG ISLAND dba Community Development Long Island Melville, 631-471-1215 in person, by phone. English, Spanish. Website Pathstone Corporation- New York Rochester, 585-546-3700 in person, by phone, by video. English, Spanish. Website CCCS of Rochester-Home Office Rochester, 888-724-2227 in person, by phone, by video. English, Spanish The Housing Council at Pathstone, Inc. Rochester, 585-546-3700 in person, by phone, by video. English, Spanish. Website Parachute Credit Counseling, Inc. West Seneca, 800-926-9685 in person, by phone, by video. English Westchester Residential Opportunities, Incorporated White Plains, 914-428-4507 in person, by phone, by video. English, French, Italian, Spanish. Website North Carolina 8 agencies
CCCS of Greater Greensboro Greensboro, 336-373-8882 in person, by phone, by video. English. Website Housing Foundation of America, Greensboro Branch Greensboro, 800-579-4119 by phone. English. Website Centre for Home Ownership & Economic Development Corporation Hillsborough, 919-322-8118 in person, by phone, by video. English Prosperity Unlimited, Inc. Kannapolis, 704-933-7405 in person, by phone, by video. English. Website Carolina Community Impact Inc. Raleigh, 866-635-6414 in person, by phone, by video. English, Spanish Navicore Solutions- Raleigh, NC Raleigh, 866-472-4557 in person, by phone. English, Spanish. Website credit.org - North Carolina Branch Winston Salem, 800-431-8157 by phone, by video. English, Spanish. Website North Dakota no office, phone counseling only
No HUD-approved agency has a reverse mortgage counseling office in North Dakota. Call any agency in another state that counsels by phone, or search HUD's agency list. State rules: reverse mortgage in North Dakota.
Ohio 4 agencies
CHN Housing Partners Cleveland, 216-881-8443 in person, by phone, by video. English, French, Spanish. Website Community Housing Solutions Cleveland, 216-231-5815 in person, by phone. English, Spanish. Website Fair Housing Resource Center Painesville, 440-392-0147 in person, by phone, by video. English, Spanish. Website Oklahoma 1 agency
Oregon 5 agencies
Neighborimpact- Bend Housing Center Bend, 541-323-6567 in person, by phone, by video. ASL, English, Spanish. Website Housing Options Provided for the Elderly Lake Oswego, 971-207-7820 in person, by phone, by video. English. Website Neighborimpact - Prineville Housing Center Prineville, 541-323-6567 in person, by phone, by video. ASL, English, Spanish. Website Neighborimpact Redmond, 541-323-6567 in person, by phone, by video. ASL, English, Spanish. Website Pennsylvania 5 agencies
Affordable Housing Center of Pennsylvania Philadelphia, 215-765-1221 in person, by phone. English, Spanish. Website Advantage Credit Counseling Service Pittsburgh, 888-511-2227 in person, by video. English. Website credit.org - Pittsburgh, PA Branch Pittsburgh, 800-431-8157 by phone. English, Spanish. Website Neighborhood Housing Services, DBA NeighborWorks Western Pennsylvania Pittsburgh, 412-281-9773 by phone, by video. English. Website Schuylkill Community Action Pottsville, 570-622-1995 in person, by phone. English, Spanish. Website Rhode Island no office, phone counseling only
No HUD-approved agency has a reverse mortgage counseling office in Rhode Island. Call any agency in another state that counsels by phone, or search HUD's agency list. State rules: reverse mortgage in Rhode Island.
South Carolina 3 agencies
CCCS of the Savannah Area, Inc.- SC Branch Beaufort, 843-379-2227 in person, by phone. English. Website credit.org - North Charleston, SC Branch North Charleston, 800-431-8157 by phone. English, Spanish. Website South Dakota 1 agency
Black Hills Children's Ranch, Inc. - Pioneer Credit Counseling Rapid City, 605-348-1608 in person, by phone. English, Spanish. Website Tennessee 2 agencies
CCCS of Rochester-Chattanooga Chattanooga, 423-490-5620 in person, by phone, by video. English, Spanish Tennessee Housing Development Agency - Direct Counseling Nashville, 888-483-8432 in person, by phone. English. Website Texas 9 agencies
credit.org - Arlington, TX Branch Arlington, 800-431-8157 by phone, by video. English, Spanish. Website Navicore Solutions- Dallas, TX Dallas, 866-472-4557 in person, by phone. English, Spanish. Website Housing Opportunities of Fort Worth Fort Worth, 817-923-9192 in person, by phone, by video. English, Spanish. Website Money Management International - Houston Call Center Stafford, 866-232-9080 in person, by phone. English, Spanish. Website Utah 3 agencies
Utah State University - Family Life Center - HFC Logan, 435-797-7224 in person, by phone, by video. English. Website Neighborworks Mountain Country Home Solutions Orem, 801-375-5820 in person, by phone, by video. English. Website Sun Country Home Solutions Branch Saint George, 435-218-7189 in person, by phone. English. Website Vermont no office, phone counseling only
No HUD-approved agency has a reverse mortgage counseling office in Vermont. Call any agency in another state that counsels by phone, or search HUD's agency list. State rules: reverse mortgage in Vermont.
Virginia 6 agencies
Child & Family Services of Eastern Virginia, Inc. d/b/a the Up Center Norfolk, 757-622-7017 in person, by phone. English. Website credit.org - Virginia Branch Norfolk, 800-431-8157 by phone, by video. English, Spanish. Website Housing Opportunities Made Equal of Virginia, Incorporated Richmond, 804-354-0641 in person, by phone. English. Website Washington 3 agencies
American Financial Solutions Bremerton, 888-864-8699 in person, by phone, by video. English, Spanish. Website credit.org - Seattle Branch Seattle, 800-431-8157 by phone, by video. English, Spanish. Website West Virginia 2 agencies
Telamon Corporation - Martinsburg Branch Martinsburg, 304-263-0916 in person, by phone, by video. English, Spanish. Website Wisconsin 4 agencies
Neighborworks Blackhawk Region - NHS of Beloit, Inc. Beloit, 608-362-9051 by phone. English. Website Western Dairyland Economic Opportunity Council Inc. Eau Claire, 715-836-7511 in person, by phone, by video. ASL, English, Hmong, Spanish. Website Neighborworks Green Bay Green Bay, 920-448-3075 in person, by phone, by video. English, Spanish. Website Housing Resources, Incorporated Milwaukee, 414-461-6330 in person, by phone, by video. English, Spanish. Website Wyoming 1 agency
Wyoming Housing Network, Inc. Casper, 307-472-5843 in person, by phone, by video. English What if there's no counseling office in your state?
Counselors are still within reach. The states without a HUD-approved reverse mortgage counseling office are Vermont, Rhode Island, North Dakota, New Hampshire, Nebraska, Mississippi, Louisiana, Kentucky, Hawaii, Delaware and Alaska. Your options are to work with an out-of-state agency by phone, look through HUD's agency list, or use the Consumer Financial Protection Bureau housing counselor search.
Getting ready for your session
Three things are worth having on hand: a ballpark figure for your home's value, the balance left on your mortgage, and your annual property tax and insurance costs.
Already gotten quotes from reverse mortgage companies? Bring them along. The counselor gains nothing from which company you pick.